Contact Us
This is where you reach the editorial team behind Online Casinos. Whether you have spotted an out-of-date bonus term, want to flag a slow payout at a casino we list, or need pointing toward the right complaints body in your state, the fastest route is to write to our editors through the contact form on myparkphotos.com with the casino name and the details in front of you.
One thing to establish up front: we are a research and comparison publisher, not a gambling operator. We do not hold player accounts, process deposits, approve withdrawals, or have the ability to unlock a frozen balance. If your money is stuck at a casino, we can tell you what the escalation path looks like and what evidence usually matters — but the account relationship is between you and the operator.
What our editors can actually help with
Messages that reach the right desk get useful answers. Messages sent to us instead of to an operator usually just cost you time. Here is the honest split.
| We can help with | Send this to the casino instead |
|---|---|
| Corrections to bonus terms, wagering figures or payout details on our pages | Account verification (KYC) document uploads |
| Reports that a listed offer has changed or been withdrawn | Withdrawal status, pending times and payment reversals |
| Questions about how we rank and rate the casinos we cover | Bonus credited incorrectly or removed from your balance |
| General explanations of wagering requirements, RTP, cashout caps or state availability | Password resets, locked logins and closed accounts |
| Patterns of complaints about a site we list, which feed into our reviews | Self-exclusion requests and deposit limit changes |
| Partnership, press and advertising enquiries | Source-of-funds checks on a specific deposit |
How to write a message we can act on
Detail decides whether we can verify something. A note saying "this bonus is wrong" gives us nothing to check; a note with the date, the page and the screenshot lets us fix it the same week.
- Name the casino exactly as it appears on our site — several brands use similar names.
- Tell us which page you were reading and what it said.
- Give the date you saw it. Offers change without notice, and dating your report lets us compare against the operator's current terms.
- Attach evidence if you have it: a screenshot of the promotion page, the terms you were shown at signup, or a support transcript.
- For payout issues, include the withdrawal request date, the method used, and any reference the casino gave you. Do not send full card numbers, bank credentials or copies of your ID — we never need them.
We read everything. We do not promise a reply to every message, and we cannot act as your representative with an operator. Where a complaint looks like it belongs with a regulator or an independent dispute service, we will say so rather than string you along.
Where commercial relationships sit
Online Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position, a rating or a soft review, and an operator cannot pay to have a critical passage removed. If you contact us because you think a commercial relationship has coloured something we wrote, say so directly — that is a fair question and we would rather answer it than ignore it.
Questions about the casinos we list
A large share of the mail we get is about the headline offers on our top list. Those questions are worth answering here, because the terms behind a big percentage are where most of the confusion starts. Below are the three most-asked-about brands on this site, with the conditions that readers most often miss.
Raging Bull — the biggest headline number, and the heaviest terms
Raging Bull sits at the top of our list (editorial rating 10.0) largely because of the sheer size of its advertised welcome package: 410% up to $10,000 plus 50 free spins. That is the highest ceiling among the sites we cover, and it is the single offer readers write to us about most.
What matters more than the percentage is what has to happen before any of it converts to withdrawable cash. Expect a playthrough requirement on the bonus amount, a maximum bet while bonus funds are live, a cashout cap that can limit what you keep from a big win, and an expiry date on the credit. The headline $10,000 also assumes a deposit large enough to trigger the full match — most players will never approach it.
Limitation: large percentage bonuses generally carry the strictest conditions of any promotion type, and the cashout cap is the term that surprises people after the fact. Read the bonus terms in the account area before you deposit, not after.
Magician Bet — no wagering, smaller ceiling
Magician Bet (9.8) takes the opposite approach: 101% with no wagering. For readers who have been burned by playthrough maths, this is the structurally simpler offer on our list, because winnings from the bonus are not locked behind a multiplier you have to clear before requesting a payout.
Limitation: "no wagering" removes the playthrough, not every condition. Minimum deposit, maximum bet during bonus play, game exclusions and a time window can all still apply, and the modest match percentage means the absolute value is far below the headline figures elsewhere on this page. Verify the current terms at signup — no-wagering offers are the ones most often revised.
Slots of Vegas — a title-specific spins offer
Slots of Vegas (9.8) advertises 375% plus 50 free spins on Cash Chaser. Tying spins to a named slot is worth noticing: the spin value, the RTP and the volatility of that specific game determine what the spins are actually worth, and winnings from them usually arrive as bonus credit with their own playthrough attached rather than as cash.
Limitation: you cannot move the spins to a game you prefer, and spin winnings are commonly capped separately from the deposit match. If free spins are your main reason for joining, check the per-spin stake and the cap before committing a deposit.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.7 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.6 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.3 |
| Slots and Casino | 500% up to $2,500 across three deposits | 9.1 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 9.1 |
Ratings here are our editors' assessments, not customer review scores. Offers are as advertised by the operators and change frequently — if you find one that no longer matches, that is exactly the kind of message we want.
Money questions we get asked before people sign up
Nothing on this site costs you anything to read. The cost of taking part sits entirely with the casino you choose, and it is worth understanding before you contact anyone about a problem.
- Getting in. Most sites set a minimum deposit, and a bonus often has its own higher qualifying minimum. Depositing below it usually means no bonus, with no way to apply it retroactively.
- Paying in. Debit cards are the most widely accepted method for US players. Credit card deposits are frequently declined by the issuing bank for gambling transactions. ACH bank transfers, wire transfers and e-wallets appear at some sites; PayPal availability in particular is limited and varies by operator and state. Several brands here, including Bets.FM, reference crypto amounts in their offers. Check the cashier in your own account — advertised method lists are not always current.
- Getting paid. Withdrawals are usually slower than deposits. Expect a pending or review period, then the processing time of the method itself. Minimum withdrawal amounts, per-transaction and weekly or monthly caps, and occasional fees all apply, and a large jackpot win may be paid in installments.
- Verification. Your first withdrawal normally triggers KYC: proof of identity, proof of address and sometimes proof of payment method ownership. Larger or unusual amounts can trigger source-of-funds checks. Uploading documents early shortens the wait; sending them to us does nothing.
If a payout is genuinely stuck, the sequence is: operator support in writing, then a formal complaint through the operator's published complaints procedure, then the relevant regulator or independent dispute service. Keep every reference number. Tell us too — repeated, documented payout failures change how we write about a site.
What these sites actually offer
Reader questions cluster around a handful of game categories, so it helps to know the vocabulary before you write in.
- Slots — the bulk of most libraries, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells. Published RTP tells you the long-run theoretical return; it says nothing about a single session.
- Progressive jackpots — pooled prizes that grow until someone wins. Often excluded from bonus play or capped under bonus terms.
- Table games — blackjack, roulette and baccarat, usually in multiple rule variants. These commonly contribute a reduced percentage, or nothing at all, toward wagering requirements.
- Live dealer rooms — real dealers streamed in real time. Frequently excluded from welcome bonuses entirely.
- Mobile play — browser-based play is near-universal; dedicated mobile apps are not. Check before assuming.
Game fairness on regulated sites rests on tested random number generators and the software providers behind each title. We name providers only where we can verify them.
The other products these operators run
Casino is rarely the only thing on offer. BetUS, for example, is known primarily as a sportsbook brand with casino alongside it, and several sites on this list run poker rooms, bingo, virtual sports or racebook sections. Card Crush, Zumba Cards and Amazon Jackpots advertise in coins and sweeps currency (SC) rather than dollars, which points to a sweepstakes-style model that works differently from a cash casino: you play with virtual currency, and redemption rules — not withdrawal rules — govern whether anything converts to real value.
This matters when you contact anyone. Bonus terms, wagering, verification and payout rules are usually set per product line. A sportsbook bonus at the same brand is a separate promotion with separate conditions, and support teams are often split by department too.
Eligibility, licensing and where you stand legally
You must be 21 or over to use the casinos featured here, and in some jurisdictions the threshold or the rules differ again. US gambling law operates on two levels: federal statutes set certain boundaries, but the authority to license and regulate online casino play sits with individual states. Only a minority of states have licensed real-money online casino gaming, and legal availability depends on where you are physically located when you play — not where you live or where you signed up.
A site accepting registrations from your state is not the same as a site being authorized to serve your state. Those are different things, and the difference matters for your consumer protections. Where a casino is licensed by a US state regulator, you generally have a formal complaints route and defined dispute handling. Where it is not, your options are narrower. We do not claim licensing status for any operator we cannot verify, and we will never describe a casino as completely safe or promise that a withdrawal will be paid.
Before depositing anywhere, check the operator's stated licensing, confirm your state is not on its restricted list, and read the terms that govern bonuses and payouts. Our terms and conditions set out how this site itself operates, and you can read more about the people behind the reviews on our about page.
If gambling has stopped being fun
Contact us about a review; contact the right service about a gambling problem. In the US, the National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24/7 by call or text. Most licensed operators also offer deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion in the account settings, and several states run their own self-exclusion registers. Blocking software installed on your own devices is another practical layer. Our responsible gambling guide goes through these tools in more detail.
Gambling is entertainment with a cost attached. It is not a way to make money and not a fix for financial pressure.
How we assess the sites we list
Our ratings come from documentary research, not from playing. We review published bonus terms line by line, check stated licensing and state restrictions, compare advertised payout timeframes and limits against operator terms, look at the breadth of the game library and the providers behind it, and read the complaints procedure. Advertised withdrawal speeds are recorded as advertised claims, never as measured results. Reader reports feed directly into this work, which is the main reason this page exists. Findings on this page were last checked on Sep 25, 2026 by Logan Peterson; offers and terms change without notice, so always confirm current conditions at the operator before depositing.
Choosing your next step
If your message is a correction or a report about a listed site, send it with the date and a screenshot — that is the most useful thing any reader can do for the next person. If it is a payout or account problem, start with the operator in writing and keep the paper trail, then tell us what happened. And if you simply want to compare offers before you commit, take the terms behind the headline percentage more seriously than the percentage itself. That single habit saves more disappointment than anything else we could tell you.